Prime Minister's
Performance Delivery Unit -PMDU

Prime Minister's Performance Delivery Unit (PMDU) established in 2013 has been reorganized with a new vision to promote citizen-centric and participatory governance. PMDU is pioneering a nation-wide complaints and grievance redressal mechanism with special emphasis on facilitation of overseas Pakistanis, women, special persons and foreigners. The primary objective of the unit is to provide citizens' an opportunity to seamlessly communicate with all government entities and have their issues resolved with priority, in accordance with the vision of the Government.
The Unit will enable the establishment of a culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities. Besides, the Unit will put forward recommendations for amendment and simplification of cumbersome official procedures as evidenced from the database for the purpose of assuring public facilitation.

Pakistan Citizen's Portal-PCP
Prime Minister's Office - Public

Pakistan Citizen's Portal (PCP) is a Government-owned Mobile Application (available on both Android and iOS) and is being used as a tool to promote citizen-centric participatory governance. It provides a nation-wide window to connect people with Government Organizations at all levels for raising their issues with authorities, complaints' redressal and suggestions. On Government's side, it helps to promote the culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities

Prime Minsiter's
Performance Delivery Unit

Connecting citizens of Pakistan with their Government

Prime Minister's Performance Delivery Unit (PMDU) established in 2013 has been reorganized with a new vision to promote citizen-centric and participatory governance.PMDU is pioneering a nation-wide complaints and grievance redressal mechanism with special emphasis on facilitation of overseas Pakistanis, women, special persons and foreigners. The primary objective of the unit is to provide citizens' an opportunity to seamlessly communicate with all government entities and have their issues resolved with priority, in accordance with the vision of the Government. The Unit will enable the establishment of a culture of quantified performance management and make the various government entities accountable for their mandated roles and responsibilities. Besides, the Unit will put forward recommendations for amendment and simplification of cumbersome official procedures as evidenced from the database for the purpose of assuring public facilitation.

The Unit strives to assure that the registered citizens/members on Pakistan Citizen's Portal (PCP) get every possible relief from the Government Organizations being interacted. The citizens/members may have suggestions to put before the authorities or personal complaints and grievances or to report violations of laws by the people or to seek guidance etc. The Unit takes it as a prime responsibility to ensure that all complaints and suggestions are handled fairly and efficiently through concerned organizations. This manual is designed to help the Government Organizations to efficiently respond to the matters raised on the Portal. The processes described in this manual are intended for understanding and use of all concerned stakeholders..

3019276

Registered Citizens

2814630

Total Complaints

2664254

Resolved Complaints

Pakistan Citizen's Portal (PCP) is a Government-owned Mobile Application (available on both Android and iOS) and is being used as a tool to promote citizen-centric participatory governance

HOW TO USE PCP APP

  • 1: Download and install the Pakistan Citizen's Portal app
  • 2: Register yourself with your CNIC and mobile number
  • 3: Receive verification SMS
  • 4: Send your complaints and participate in public polling

Google Play

Pakistan Citizen's Portal app is available at google play store for android users

Downlaod For Android

App Store

Pakistan Citizen's Portal app is available at app store for iOS users

Downlaod For iPhone

Huawei AppGallery

Pakistan Citizen's Portal app is available at AppGallery for Huawei users

Downlaod For Huawei

*Available in pdf format

News & Press Releases

Success Stories

Cleanliness operation in Mardan SS 1

I have been requesting TMA mardan for proper disposal of garbage from our main street which is a great threat to our health. i also complained to RTS for help. but was invain
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Cleanliness operation in Mardan SS 2

I have been requesting TMA mardan for proper disposal of garbage from our main street which is a great threat to our health. i also complained to RTS for help. but was invain
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Cleanliness operation in Mardan SS 3

I have been requesting TMA mardan for proper disposal of garbage from our main street which is a great threat to our health. i also complained to RTS for help. but was invain
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Cleanliness operation in Mardan SS 4

I have been requesting TMA mardan for proper disposal of garbage from our main street which is a great threat to our health. i also complained to RTS for help. but was invain
Know more